Client Problem

A growing customer service team was overwhelmed with call volume and manual reporting, leading to slow response times and poor customer satisfaction scores.

Solution

We implemented an AI-driven call center using AWS Connect integrated with LLM-based real-time transcription services. By leveraging sentiment analysis, we were able to flag urgent calls helping improve call resolution rates.

Result

The client saw a 30% reduction in call handling times and a significant boost in customer satisfaction through real-time, AI-driven insights.